Returns Policy
Performance HQ Ltd • Terms & Conditions
Agreement Notice: By placing an order through this website, the customer acknowledges and agrees to the following terms regarding returns and refunds.
General Policy
- Returns are not accepted unless the goods supplied are incorrect due to an error by the seller or by the manufacturer/supplier
- No returns will be accepted for goods incorrectly ordered by the customer where the Vehicle Identification Number (VIN) and vehicle registration number were not provided at the time of purchase
Important: This is a strict returns policy. Please ensure you order the correct parts for your vehicle.
Customer Responsibility
- It is the customer's sole responsibility to ensure that the correct part is ordered
- The seller strongly recommends that customers provide the VIN and vehicle registration details at checkout to confirm compatibility
Recommendation: Always provide your VIN and registration details when ordering to ensure part compatibility and avoid ordering errors.
Discretionary Returns
In exceptional and rare circumstances, the seller may, at its sole discretion, agree to accept a return not otherwise covered under this policy.
- Where such a return is accepted, a restocking fee of not less than fifty percent (50%) and up to sixty-five percent (65%) of the original item cost shall apply
- Restocking fee is subject to the brand and condition of the returned goods
High Restocking Fees Apply: Discretionary returns incur significant restocking fees of 50-65% of the original item cost.
Return Conditions
For any authorised return, the following conditions must be met:
- Return must be requested within seven (7) calendar days of the delivery date
- Returned items must be unused, in their original packaging, and in a condition suitable for resale
- Items returned without prior authorisation will not be accepted
No Unauthorised Returns: All returns must be pre-authorised. Items returned without authorisation will be rejected.
Non-Refundable Charges
- All shipping and handling fees are non-refundable
- The cost of return shipping shall be borne by the customer, unless otherwise agreed in writing by the seller
Customer Pays Return Shipping: Unless agreed otherwise in writing, customers are responsible for all return shipping costs.
Exclusions
The following items are strictly non-returnable under any circumstances:
- Special order items
- Electrical components
- Goods that have been fitted, used, or damaged
No Exceptions: Fitted, used, damaged, electrical, or special order items cannot be returned under any circumstances.
Customer Support
For further clarification, customers are encouraged to contact our customer service team prior to placing an order.
Questions? Contact us at support@performancehq.co.uk before ordering
Prevention is Better: Contact us before ordering if you're unsure about part compatibility. Our team can help you avoid ordering errors.
