Terms & Conditions

👋 Welcome

Welcome to Performance HQ. These terms and conditions (the "Terms") govern your use of our website and services offered by Performance HQ, a UK-based supplier of performance automotive parts. By accessing or using our site (the "Site"), you agree to be bound by these Terms.

📖 Definitions

✅ Acceptance of Terms

By placing an Order or browsing the Site, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our Site or purchase our Products.

🛒 Ordering and Contract Formation

• Placing an Order: When you place an Order, you offer to buy the Products subject to these Terms. All Orders are subject to acceptance by us
• Confirmation: We will email you an Order confirmation. A contract is formed when we send you a dispatch confirmation email
• Availability: Product availability is subject to change. If a Product is unavailable after you place an Order, we will notify you and refund any payments made

📦 Product Information

We endeavour to display product images and descriptions accurately. However, actual colours and specifications may vary slightly. Technical specifications are subject to manufacturer tolerances.

💷 Pricing and Payment

• Prices: All prices are shown in GBP (£) and include VAT where applicable. Delivery charges are additional and calculated at checkout
• Payment: We accept payment via major credit/debit cards, PayPal, and other methods displayed at checkout. Payment is taken at the time of ordering
• Errors: In the event of a pricing error on our Site, we reserve the right to cancel Orders or contact you to obtain your instructions

🚚 Delivery

• Shipping Options: We offer standard and expedited shipping within the UK and internationally. Estimated delivery times are provided during checkout
• Risk and Title: Title to Products passes to you once they leave our warehouse. You assume the risk of loss upon delivery

↩️ Returns and Refunds

• Right to Cancel: Under UK consumer law, you may cancel your Order within 14 days of receiving the Products for a full refund (excluding delivery costs). You must notify us in writing and return Products in unused condition
• Faulty or Damaged Items: If you receive faulty or incorrect items, contact us within 14 days for a replacement or refund. We will cover return shipping
• Exclusions: Custom or special-order items are non‑returnable unless faulty

©️ Intellectual Property

All content on the Site—including text, graphics, logos, and images—is our property or licensed to us and protected by UK and international intellectual property laws. You may not reproduce or use any content without our written permission.

⚖️ Limitation of Liability

To the maximum extent permitted by law, Performance HQ's liability for any claims arising out of or related to the Site or Products is limited to the purchase price of the affected Products. We shall not be liable for indirect, incidental, or consequential losses.

🛡️ Indemnification

You agree to indemnify and hold harmless Performance HQ and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising from your use of the Site or breach of these Terms.

🔒 Privacy

Your use of the Site is also governed by our Privacy Policy. We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018.

🔗 Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or practices of those sites. Linking does not imply endorsement.

📝 Changes to These Terms

We may update these Terms at any time by posting a revised version on the Site. The Last updated date will be revised accordingly. Your continued use after changes constitutes acceptance of the new Terms.

🏛️ Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

📞 Contact Us

If you have questions about these Terms, please contact us at: